About Kry

Despite healthcare spending at an all-time high, patient waiting time is getting longer, and patients aren’t accessing the quality of care they deserve. At Kry, we believe we can play a unique role in changing this.

As Europe’s leading digital healthcare provider and one of the largest healthcare providers in Sweden, we believe that providing accessible and affordable healthcare has never been more important. Our vision has been consistent and clear: great healthcare for everyone. Do you share our vision and want to be part of shaping the future of healthcare?

About the job

As part of our continued growth, we're looking for a proactive and service-minded IT Service Desk Engineer to join our global Service Desk team based at our Stockholm headquarters. You'll be supporting end users across all markets, both remotely and on-site, in our corporate offices and clinician environments. This role involves a healthy mix of hands-on technical support, project participation, process improvement, and documentation.

Our end users primarily work on Windows and iOS devices, though you’ll occasionally support macOS and Android environments as well.

You’ll also take part in planned initiatives such as opening new clinics, relocating offices, and refining our internal IT policies and procedures.

What You Will Do

Core Responsibilities:

• Provide on-site and remote IT support for our Stockholm HQ, clinics, and global teams via our ticketing system (Zendesk) and over the phone.
• Plan and participate in IT aspects of new clinic setups, office relocations, and refurbishments.
• Identify recurring issues and inefficiencies; collaborate across IT to automate and improve workflows.
• Troubleshoot and escalate hardware/software issues across macOS, Windows, iOS, SaaS apps, AV/meeting room tech, printers, and more.
• Administer and maintain Microsoft-centric SaaS tools, including Entra, Intune, Office 365, Teams, and SharePoint.
• Share knowledge with your team and contribute ideas to enhance our Service Desk operations.
• Create clear, user-friendly documentation: onboarding guides, internal processes, policies, and self-help resources.
• Travel within Sweden to support IT needs at office and clinic locations as required.

Location & Flexibility

• Primary location: Stockholm HQ
• Work arrangement: Hybrid, expected to work from the office at least 3 days per week
• Travel: Occasional visits to local clinics within Sweden as needed

Who You Are

We’re looking for someone eager to contribute and grow. You don’t need to tick every box, but you’ll be off to a great start if you have:

• Fluency in both Swedish and English.
• Strong 1st and 2nd line IT support experience, ideally in modern environments.
• Familiarity with troubleshooting tools and systems, especially Microsoft systems such as Office 365, Entra, Teams, on both Mac and Windows platforms.
• Exposure to IT security and compliance best practices is a plus.
• A self-starter mindset. You’re comfortable working independently and in diverse teams.
• A passion for great service, a problem-solving attitude, and a genuine interest in tech.
• The ability to stay calm and effective under pressure and manage your time well.
  
  

We offer you

• The chance to grow with a fast-moving, international company.
• Opportunities to shape how our Service Desk operates as we scale
• A collaborative team environment that values input, initiative, and continuous improvement.

Join us and shape your future as well as ours!
If you think you’re up to the challenge, come and help us to grow, innovate and develop! A diverse workforce is an absolute necessity for anyone with a vision like ours: to provide great healthcare for everyone. Therefore we celebrate differences and are committed to creating an inclusive environment where all employees can truly belong and thrive. We offer a hybrid way of working where we aim to be at our great office at least 3 days a week to cater for a great relationship with our colleagues.

About Kry/Livi
Kry/Livi is the European leader in digital healthcare, allowing patients to see a doctor, nurse, or psychologist online within minutes. We also combine digital with physical care, transforming how millions of patients access healthcare. Headquartered in Stockholm, we are committed to improving the world’s health through innovation, one patient at a time. In Sweden and Norway we are called Kry. In the UK and France, we operate under the name Livi.

Submissions and Questions
Please submit your application by including your CV, LinkedIn, GitHub, or Portfolio (where applicable). No submission will be accepted via email, nor when the job posting has become inactive. All applications must go via the careers site or an official Kry / Livi job post.