Are you passionate about IT service delivery and eager to contribute to changing European healthcare for the better?

At Kry, we're looking for an experienced and driven IT Service Desk Manager to lead and develop our international IT support function. In this role, you’ll be responsible for shaping the future of how we deliver IT services across our markets while making sure the daily operations of our service desk run smoothly.

You’ll play a critical role in ensuring that our users, ranging from clinical staff to corporate functions, receive fast, reliable, and world-class support. If you’re ready to combine hands-on leadership with strategic improvement work, this role is for you.

Key responsibilities

• Collaborate, work closely and manage a diverse range of business stakeholders (clinical staff, group functions and tech teams) to improve service delivery.
• Lead, mentor, and develop a geographically dispersed team of 12 great IT support professionals.
• Own and drive the vision for future ways of delivering and supporting IT services. Next steps will be to develop and implement the next level of IT service management practices aligned with the business and their service level expectations, starting with our ticketing system.
• Manage and oversee the daily operations of the IT service desk, ensuring timely and effective resolution of IT issues and requests, and handle escalated issues and provide solutions when they arise.
• Stay ahead of emerging IT trends and practices to ensure the service desk remains cutting-edge. Using that knowledge to lead the implementation of modern service management tools, self-service solutions, and automation to improve efficiency.
• Develop and monitor service performance metrics to drive continuous improvement initiatives.

We believe you will be successfull if you have:

• Proven experience leading and managing an IT support/service desk team in a multi-site and/or international setting with an ability to motivate and build trust. We believe you have been a manger for at least 3 years.
• A strong analytical mindset to quickly define and adjust long term direction and then pragmatically execute - you're not just a planner, but someone who takes quick, practical action and thrives in fast-paced environments where development and implementation often go hand in hand.
• A strong ability to identify, build and roll out adjusted or new ways of working quickly, without getting stuck in long lead times or excessive bureaucracy.
• Deep understanding of IT service management frameworks (e.g. ITIL) and how to pragmatically apply them to create internal efficiency and value for our end users.
• A passion for being close to the action - you want to work side-by-side with the operational teams, understand their challenges, and ensure IT is a true enabler for the business being accountable for our service outcomes. You can handle pressure at times and manage escalations well.
• Excellent communication skills, with the ability to build trust and alignment across both technical and non-technical teams. Full professional fluency in Swedish and English (both written and spoken).
• Experience from working within healthcare or other regulated industries is highly valued as is familiarity with the healthcare systems and cultures in Sweden.
• With a significant physical footprint primarily in Sweden, but also France and UK, occasional travel will be required.

About Us:

Healthcare spending is at an all-time high, patient waiting time is getting longer, and patients aren’t accessing the quality of care they deserve. As Europe’s leading digital healthcare provider and one of the largest healthcare providers in Sweden, we believe that providing accessible and affordable healthcare has never been more important. Our vision is consistent and clear: great healthcare for everyone. Do you share our vision and want to be part of shaping the future of healthcare?

The IT area at Kry operates as a central function in a highly regulated market with the priority to collaborate, support and enabling our business with a wide range of market-leading IT services, systems and infrastructure. As a major healthcare provider, Kry has a significant digital presence, but also a complex physical presence of clinics and offices. All in all, we are enabling thousands of users, at four markets in more than 60 locations, to move the needle on changing healthcare

Submissions and Questions

The goal is for the right candidate to start as soon as possible. We recruit on an ongoing basis. Please submit your application by including your CV, LinkedIn, GitHub, or Portfolio (where applicable). No submission will be accepted via email, nor when the job posting has become inactive. All applications must go via the careers site or an official Kry / Livi job post. If you have questions you can reach out to our recruiting manager martin.tauson@kry.se. 

The position is full time and based in Stockholm. We offer flexibility on working hours and hybrid ways of working with approximately 3 days per week in our modern office at St Eriksplan.

We have all the recruitment support we need and kindly ask recruiters etc. to refrain from reaching out.