Join us in building Europe’s leading digital primary healthcare provider in the UK
Join us in building the leading healthcare company in Europe. KRY is a digital healthcare service enabling patients to meet and seek advice from healthcare professionals via your smart phone. We’re on a mission to build better and more accessible healthcare by moving consultations online and by providing a service that gives the patient the best possible health care experience, regardless of location.
We’re growing quickly and accelerating our international expansion into the UK market. We are looking for a world-class UK Practice Manager. You will be in charge of developing and monitoring the customer support and compliance department. You will be an integral part and founding member of the local team and you will play a pivotal role in establishing KRY as a leading digital healthcare provider in the UK.
What you’ll do
Oversee duties such as planning, coordinating, directing and supervising various element of the medical operations
Develop, monitor and optimise our patient support processes aligned with UK regulations
Liaise with pharmacies around prescriptions
Track, monitor and manage operational, care-related admin flows including: registration of new patients, prescriptions via EPS, non-digital prescriptions, sick notes, specialist referrals, referrals and lab referrals in collaboration with our GPs
Assist with patient queries
Develop support protocols and procedures for the UK market, review and update as required
Collect and re-distribute customer feedback and incident reports to relevant internal stakeholder groups, as part of continuous improvement efforts
Track and monitor operational and quality metrics and ensure strong market performance, in close collaboration with the wider Operations team and Country Manager
Travel to our beautiful Stockholm office will occasionally be needed.
Who you are
You have relevant work experience, ideally from an operations role within the healthcare sector or other administrational sectors. Previous experience of working in a GP practice and knowledge of the NHS and its regulations highly beneficial.
You have previous experience of working with Electronic Health Record systems preferably EMIS Web
You have operational expertise with strong administrational and organizational skills
You’re an excellent team player with proven project management capabilities
You have strong social and relationship management skills and are comfortable working with computers
You have the desire and ability to hold a managerial role, to lead and scale a team of experts
Organized, entrepreneurial self-starter – you quickly identify what needs to get done, prioritize and focus on execution
We value grit and a can-do attitude; there is a long and challenging journey ahead of us. You are brave enough to set lofty goals and then work passionately to achieve them. Last, but not least, we think you believe in that by working together we will achieve greater things than by working alone. At KRY we care about each other and the world around us. Expect to work hard, have fun and learn new things every day.
So what do we do around the office, other than disrupting healthcare? This is a brief summary of our perks & benefits for working at KRY. If you want to know more - get in touch!
We care for your health and future
All employees at KRY office gets a wellness contribution and occupational pension.
Once or twice a month we get together and learn more about a specific subject that is connected to what we do at KRY. We want our co-workers to educate us on what they do best, and from time to time we also welcome guest speak
Stay well, stay KRY
We like to workout together, such as Body Balance, Meditation, Yoga and we're also practicing our handstand every day at 2.30 pm. During the week we have healthy snacks to enjoy and we start every Monday with a breakfast together.
We celebrate the traditional holidays and our KRYers birthdays, but also the more quirky and untraditional ones. Of course, we also like to invite our family and friends to the office to celebrate with us!
✓ We put the patient first ✓ We act with courage ✓ We have grit ✓ We work together
Already working at KRY?
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