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UK Digital Practice Manager

UK Digital Practice Manager

Join us in building Europe’s leading digital primary healthcare provider in the UK

Join us in building the leading healthcare company in Europe. KRY is a digital healthcare service enabling patients to meet and seek advice from healthcare professionals via your smart phone. We’re on a mission to build better and more accessible healthcare by moving consultations online and by providing a service that gives the patient the best possible health care experience, regardless of location. 

We’re growing quickly and accelerating our international expansion into the UK  market. We are looking for a world-class UK Practice Manager. You will be in charge of developing and monitoring the customer support and compliance department. You will be an integral part and founding member of the local team and you will play a pivotal role in establishing KRY as a leading digital healthcare provider in the UK.

What you’ll do

  • Oversee duties such as planning, coordinating, directing and supervising various element of the medical operations
  • Develop, monitor and optimise our patient support processes aligned with UK regulations  
  • Liaise with pharmacies around prescriptions
  • Track, monitor and manage operational, care-related admin flows including: registration of new patients, prescriptions via EPS, non-digital prescriptions, sick notes, specialist referrals, referrals and lab referrals in collaboration with our GPs
  • Assist with patient queries
  • Develop support protocols and procedures for the UK market, review and update as required
  • Collect and re-distribute customer feedback and incident reports to relevant internal stakeholder groups, as part of continuous improvement efforts
  • Track and monitor operational and quality metrics and ensure strong market performance, in close collaboration with the wider Operations team and Country Manager

Travel to our beautiful Stockholm office will occasionally be needed.


Who you are

  • You have relevant work experience, ideally from an operations role within the healthcare sector or other administrational sectors. Previous experience of working in a GP practice and knowledge of the NHS and its regulations highly beneficial.
  • You have previous experience of working with Electronic Health Record systems preferably EMIS Web
  • You have operational expertise with strong administrational and organizational skills
  • You’re an excellent team player with proven project management capabilities
  • You have strong social and relationship management skills and are comfortable working with computers
  • You have the desire and ability to hold a managerial role, to lead and scale a team of experts
  • Organized, entrepreneurial self-starter – you quickly identify what needs to get done, prioritize and focus on execution

We value grit and a can-do attitude; there is a long and challenging journey ahead of us. You are brave enough to set lofty goals and then work passionately to achieve them. Last, but not least, we think you believe in that by working together we will achieve greater things than by working alone. At KRY we care about each other and the world around us. Expect to work hard, have fun and learn new things every day.

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Perks & Benefits

So what do we do around the office, other than disrupting healthcare? This is a brief summary of our perks & benefits for working at KRY. If you want to know more - get in touch!

  • We care for your health and future

    All employees at KRY office gets a wellness contribution and occupational pension.

  • KRYducations

    Once or twice a month we get together and learn more about a specific subject that is connected to what we do at KRY. We want our co-workers to educate us on what they do best, and from time to time we also welcome guest speak

  • Stay well, stay KRY

    We like to workout together, such as Body Balance, Meditation, Yoga and we're also practicing our handstand every day at 2.30 pm. During the week we have healthy snacks to enjoy and we start every Monday with a breakfast together.

  • Social activities

    We celebrate the traditional holidays and our KRYers birthdays, but also the more quirky and untraditional ones. Of course, we also like to invite our family and friends to the office to celebrate with us!

Our values

✓ We put the patient first
✓ We act with courage
✓ We have grit
✓ We work together

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