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Medical Operations Customer Service

Job Description & Person Specification

Position: Medical Operations - Customer Support

Salary: £21,000 p.a. pro rata

Division: Medical Operations

Location: Aldgate East, London, UK

Reporting to: Medical Operations Team Lead

LIVI is Europe’s leading digital healthcare company. We are using technology to digitise healthcare and provide a service that gives the patient the best possible healthcare experience, regardless of location.

We’re looking for organised and hardworking people to join our growing Medical Operations team. You will work closely with our Medical Operations Managers, providing phone support to both our GPs and Patients. The role is based in our fabulous office in Whitechapel close to Aldgate East Station.

What you’ll do

GP Support

  • Support GPs in their day-to-day work helping them whenever they need via phone or messaging.
  • Ensure our GPs have the best experience working with LIVI
  • Keep the appointment schedule running like clockwork

Patient Support

  • Answer emails and calls from patients in an accurate and friendly manner
  • Quickly find resolutions to patient queries 
  • Be the voice of the customer and feedback recurring problems to help make the patient experience first-class

Practice Administration

  • Efficiently and accurately process all prescriptions, sick notes and referrals
  • Send out FP10s to all partner practices
  • Build relationships with our growing network of partner pharmacies
  • To problem solve and react in an agile fashion

Who you are

  • Passionate about providing a high level of customer service, with a minimum of 2 years experience
  • Excellent communication skills: proficient in English, both spoken and written
  • Highly organised with strong attention to detail
  • Able to use multiple systems and multitask in a fast-paced environment
  • Strong initiative and problem-solving capability
  • An interest in the healthcare sector is essential
  • If you have amazing customer support skills and a desire to join a growing healthcare company, we will train you in working in the healthcare space. So, don’t worry if you don’t know what an FP10 is!!
  • Looking for a career opportunity not a job!

When you’ll work

Morning or Evening Shifts - 4 days per week including weekends.

What you’ll get

  • Permanent part time employment
  • Chance to be part of an innovative company
  • Free Breakfast and Healthy Snacks
  • Annual Wellness Benefit (money to spend on massages, yoga or gym membership!)
  • Extra Pension Contribution
  • Cycle to Work Scheme
  • Regular Team Socials
  • Work in a close-knit team of entrepreneurs, ex-consultants and industry leaders setting up LIVI’s UK operation
  • The opportunity to have a distinct, positive impact on the future of healthcare for millions of UK patients

Please note: an application for a standard DBS certificate will be submitted in the event you are offered the position

This is your chance to work for a meaningful company that encourages personal development and celebrates diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, or marital status.

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We offer a unique opportunity to gain a broad and deep understanding of the inner working at Europe’s leading digital healthcare provider. We value grit and a can-do attitude; there is a long and challenging journey ahead of us. You are brave enough to set high goals and then work passionately to achieve them. Last, but not least, we think you believe in that by working together we will achieve greater things than by working alone. At LIVI we care about each other and the world around us. Expect to have fun and learn new things every day!

If you have any questions regarding jobs or our recruitment process, please read our FAQ or contact us on jobs@kry.se. Please note that we do not accept any email applications due to GDPR. 

Or, know someone who would be a perfect fit? Let them know!

Our values

✓ We put the patient first
✓ We act with courage
✓ We have grit
✓ We work together

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