LIVI is Europe’s leading digital healthcare company backed by top-tier investors including Accel and Index Ventures. Join us in our mission to build better and more accessible healthcare. We are using technology to digitise healthcare and provide a service that gives the patient the best possible healthcare experience, regardless of location. Headquartered in Sweden - Stockholm, we’re expanding internationally, with operations in the UK, France and Norway.
We’re looking for organised and hardworking people to join our growing Medical Operations team in the UK team. You will work closely with our Medical Operations Managers, providing hands-on support to help scale our operations as we develop and scale a variety of innovative business models to provide digital healthcare to patients across the UK. The work will be arranged in shift patterns on a 4 day off, 4 day working rotation. This role is designed to support the delivery of first-class service and care that LIVI provides for its patients.
What you’ll do
Support GPs in their day-to-day work helping them whenever they need
Ensure our GPs have the best experience working with LIVI
Keep the appointment schedule running like clockwork
Ensure that we have enough GPs on hand to fulfil patient demand
Answer emails and calls from patients in an accurate and friendly manner
Quickly find resolutions to patient queries
Be the voice of the customer and feedback recurring problems to help make the patient experience first-class
Efficiently and accurately process all prescriptions, sick notes and referrals
Send out FP10s to all partner practices
Build relationships with our growing network of partner pharmacies
To problem solve and react in an agile fashion
Who you are
Passionate about providing a high level of customer service
Excellent communication skills: proficient in English, both spoken and written
Highly-organised with strong attention to detail
Able to use multiple systems and multitask in a fast-paced environment
Annual Wellness Benefit (money to spend on massages, yoga or gym membership!)
Extra Pension Contribution
Cycle to Work Scheme
Regular Team Socials
Work in a close-knit team of entrepreneurs, ex-consultants and industry leaders setting up LIVI’s UK operation
The opportunity to have a distinct, positive impact on the future of healthcare for millions of UK patients
Please note: an application for a standard DBS certificate will be submitted in the event you are offered the position
This is your chance to work for a meaningful company that encourages personal development and celebrates diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, or marital status.
We offer a unique opportunity to gain a broad and deep understanding of the inner working at Europe’s leading digital healthcare provider. We value grit and a can-do attitude; there is a long and challenging journey ahead of us. You are brave enough to set high goals and then work passionately to achieve them. Last, but not least, we think you believe in that by working together we will achieve greater things than by working alone. At LIVI we care about each other and the world around us. Expect to have fun and learn new things every day!
If you have any questions regarding jobs or our recruitment process, please read our FAQ or contact us on firstname.lastname@example.org. Please note that we do not accept any email applications due to GDPR.