LIVI is Europe’s largest and leading digital healthcare company backed by top tier investors Accel Partners and Index Ventures. Join us in our mission to build better and more accessible healthcare. We use technology to move consultations and healthcare management online and provide a service that gives the patient the best possible health care experience, regardless of location. Our headquarters are located in Stockholm but we’re expanding internationally, with live operations already in UK, Norway and France.
Location: Whitechapel, London
What you’ll do
Work closely with both Clinical and Administrative arms of the MedOps team to ensure all ‘practice processes’ are adhered to and, where possible, improved upon.
Maintain clinical HR documentation (including up-to-date DBS certificates, GMC registration, training certificates and records of training, etc).
Manage the Complaints and Significant Events Process, including arranging and chairing learning event sessions, and ensuring minutes are documented appropriately.
Lead on internal Governance processes, to maintain the Risk Register and to present a regular Governance report to the Senior Management Team.
Organise and attend meetings with service partners, practices and pharmacies, ensuring strong brand advocacy and engagement
Working with our NHS Partnerships team to meet all key contractual requirements
Lead the Document Review process to ensure processes remain up to date.
Meet quality indicators and targets (including the Quality and Outcomes Framework, KPIs and other quality monitoring measures)
Ensure that LIVI complies with all GDPR requirements and maintains complaint Information Governance policies and behaviours.
Potential to act as UK DPO
What you'll bring
Minimum of 2 years’ experience as a Practice Manager, Operations Manager or similar role within Primary Care; General Practice, CCG or Federation
Excellent written and verbal communication skills.
Great self-organisation and independent project management.
Strong persuasion skills and comfortable interacting with range of key stakeholders. A keen team player.
Drive and enthusiasm to find fast and creative solutions.
Joy of working in a fast-paced environment towards clear goals.
You are patient, can listen actively and communicate effectively.
Stimulated by working with digital tools and administration.
Able to work under pressure and prioritise whilst delivering quality work.
What we can offer:
Chance to be part of an innovative startup
Free Breakfast and Healthy Snacks
Annual Wellness Benefit
Extra Pension Contribution
Cycle to Work Scheme
Regular Team Socials
On-boarding in our beautiful Stockholm office in Sweden
This is your chance to work for a meaningful company that encourages personal development and celebrates diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital status.
We offer a unique opportunity to gain a broad and deep understanding of the inner working at Europe’s leading digital healthcare provider. We value grit and a can-do attitude; there is a long and challenging journey ahead of us. You are brave enough to set high goals and then work passionately to achieve them. Last, but not least, we think you believe in that by working together we will achieve greater things than by working alone. At LIVI we care about each other and the world around us. Expect to have fun and learn new things every day!
If you have any questions regarding jobs or our recruitment process, please read our FAQ or contact us on firstname.lastname@example.org. Please note that we do not accept any email applications due to GDPR.