facebook tracking

Medical Operations Support (Part-Time)

Medical Operations Support UK (Part-time) 

LIVI is Europe’s leading digital healthcare company backed by top-tier investors including Accel and Index Ventures. Join us in our mission to build better and more accessible healthcare. We are using technology to digitise healthcare and provide a service that gives the patient the best possible healthcare experience, regardless of location. Headquartered in Stockholm, we’re expanding internationally, with operations in the UK, France and Norway.

We’re looking for organised and hardworking people to join our growing Medical Operations team in the UK team. You will work closely with our Medical Operations Managers, providing hands-on support to help scale our operations as we develop and scale a variety of innovative business models to provide digital healthcare to patients across the UK. The work will be arranged in shift patterns: a combination of early mornings, evenings and weekends.

What you’ll do

GP Support

  • Support GPs in their day-to-day work helping them whenever they need
  • Always strive to make sure our GPs have the best experience working with LIVI
  • Make sure that the appointment schedule runs like clockwork
  • Ensure that we have enough GPs on hand to fulfil patient demand

Patient Support

  • Answer emails and calls from patients in an accurate and friendly manner
  • Quickly find resolutions to patient queries both on the phone and via email
  • Be the voice of the customer and feedback recurring problems to help make the patient experience first class

Practice Administration

  • Efficiently and accurately process all prescriptions, sick note and referrals
  • Build relationships with our growing network of partner pharmacies
  • To problem solve and react in an agile fashion

Who you are

  • Passionate about providing a high level of customer service
  • Excellent communication skills: proficient in English, both spoken and written
  • Highly-organised with strong attention to detail
  • Able to use multiple systems and multitask in a fast-paced environment
  • Strong initiative and problem-solving capability
  • An interest in the healthcare sector is preferred

When you’ll work

You will work an agreed combination of hours, within our opening times of:

  •  7am-10pm Monday-Friday
  • 9am-5pm Saturday & Sunday

What you’ll get

  • Part time employment paid on hourly wages (6 month fixed term contract available)
  • Work in a close-knit team of entrepreneurs, ex-consultants and industry leaders setting up LIVI’s UK operation
  • The opportunity to have a distinct, positive impact on the future of healthcare for millions of UK patients

We value grit and a can-do attitude; there is a long and challenging journey ahead of us. You are brave enough to set lofty goals and then work passionately to achieve them. Last, but not least, you believe that by working together we will achieve greater things than by working alone. At LIVI we care about each other and the world around us. Expect to have fun and learn new things every day!

Location: Remote working (Central London training) 

Start date: ASAP

To apply for this position please send your CV to amelia@livi.co.uk


This is your chance to work for a meaningful company that encourages personal development and celebrates diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, or marital status.

 

Skärmavbild 2018-08-08 kl. 17.22.38.png

 

We offer a unique opportunity to gain a broad and deep understanding of the inner working at Europe’s leading digital healthcare provider. We value grit and a can-do attitude; there is a long and challenging journey ahead of us. You are brave enough to set high goals and then work passionately to achieve them. Last, but not least, we think you believe in that by working together we will achieve greater things than by working alone. At LIVI we care about each other and the world around us. Expect to have fun and learn new things every day!

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Perks & Benefits

So what do we do around the office, other than changing healthcare? This is a brief summary of our perks & benefits for working at KRY / LIVI. If you want to know more - get in touch!

  • We care for your health and future

    All employees at KRY / LIVI offices get a wellness contribution and occupational pension.

  • LearnLab

    Yearning for learning? KRY/LIVI's got talent which is why we once or twice a month get together and learn more about a specific subject. We want our co-workers to educate us on what they do best. We believe that learning from each other can foster not just cognitive development, but community connections as well.

  • Stay calm and clear

    We want to provide tools for our people to re-charge their batteries, which is why we have meditation- and yoga classes every week. During the week we have healthy snacks to enjoy, and we start every Monday with breakfast together.

  • Social activities

    We celebrate the traditional holidays and our peoples birthdays, but also the more quirky and untraditional ones. Of course, we also like to invite our family and friends to the office to celebrate with us!

Our values

✓ We put the patient first
✓ We act with courage
✓ We have grit
✓ We work together

Already working at KRY/LIVI?

Let’s recruit together and find your next colleague.

Teamtailor

Applicant tracking system by Teamtailor