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Account Manager to Medical Operations

LIVI / KRY is a digital healthcare service enabling patients to meet and seek advice from healthcare professionals online. We’re on a mission to build better and more accessible healthcare by moving consultations online and by providing a service that gives patients the best possible health care experience, regardless of location.

We are now looking to hire an Account Manager who will be a key part of our amazing UK team, reporting directly to the Director of Operations. This is a role for you who enjoys meeting new people and building relationships, and is passionate about providing good service.

What you’ll do

  • You will work as the point of contact for the doctors working at LIVI, as well as working with recruitment of new doctors
  • You are a key person for the doctors in the service and therefore the main point of contact at LIVI for important people within the healthcare industry
  • The role includes ensuring that the patients needs can be covered by doctors working in the service at any given time
  • Build and retain a network of GPs - You will build professional close relationships with the doctors and ensure that the scheduling and other administration works smoothly
  • Educate and train new doctors within existing platform and external systems
  • Monitor your team of doctors KPIs, performance and overall satisfaction

Who you are

  • A few years of experience from a service oriented role, preferably with focus on customer experience
  • Experience in recruitment and managing stakeholders
  • Service minded and great at building relationships
  • Positive, solution oriented, and thrives to work towards clear goals
  • Flexible in your way of working and enjoys a fast paced environment
  • Patient, listens actively and communicates effectively
  • Happy to work collaboratively with colleagues
  • Stimulated by working with digital tools and administration
  • Able to work under pressure and prioritise whilst delivering quality work


You work with a high level of structure and have a good ability to work on your own, whilst always striving to provide good quality service. You’re passionate about working with people and thrive in a fast-changing work environment. You are a person who takes responsibility for your work, has a high personal integrity, and you are not afraid to roll up your sleeves and dig in where ever needed, even if it is not directly within your work area.

This is your chance to work for a meaningful company that encourages personal development and celebrates diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital status.

 

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We offer a unique opportunity to gain a broad and deep understanding of the inner working at Europe’s leading digital healthcare provider. We value grit and a can-do attitude; there is a long and challenging journey ahead of us. You are brave enough to set high goals and then work passionately to achieve them. Last, but not least, we think you believe in that by working together we will achieve greater things than by working alone. At LIVI / KRY we care about each other and the world around us. Expect to have fun and learn new things every day!

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Or, know someone who would be a perfect fit? Let them know!

Perks & Benefits

So what do we do around the office, other than changing healthcare? This is a brief summary of our perks & benefits for working at KRY / LIVI. If you want to know more - get in touch!

  • We care for your health and future

    All employees at KRY / LIVI offices get a wellness contribution and occupational pension.

  • LearnLab

    Yearning for learning? KRY/LIVI's got talent which is why we once or twice a month get together and learn more about a specific subject. We want our co-workers to educate us on what they do best. We believe that learning from each other can foster not just cognitive development, but community connections as well.

  • Stay calm and clear

    We want to provide tools for our people to re-charge their batteries, which is why we have meditation- and yoga classes every week. During the week we have healthy snacks to enjoy, and we start every Monday with breakfast together.

  • Social activities

    We celebrate the traditional holidays and our peoples birthdays, but also the more quirky and untraditional ones. Of course, we also like to invite our family and friends to the office to celebrate with us!

Our values

✓ We put the patient first
✓ We act with courage
✓ We have grit
✓ We work together

Already working at KRY/LIVI?

Let’s recruit together and find your next colleague.

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