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Technical Product Manager - IT Service Desk

Drive and lead our great IT Service Desk!
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Our vision is to provide great healthcare for everyone. That’s why we’re on a mission to make healthcare more accessible. We’ve already come a long way by creating Europe’s leading healthcare platform, that made seamless health journeys between digital and physical appointments a reality. By creating an ecosystem of tools and providers, our platform will be the go-to place for health-related issues.  

It is an ambitious goal; we know. But by creating a workplace where our people can grow, we’re positive that we’ll reach it. At Kry/Livi you’ll have a unique opportunity to gain a deep understanding of the inner workings of Europe’s leading digital healthcare provider. We value grit and a can-do attitude; there is a long and challenging journey ahead of us. You are brave enough to set high goals and then work passionately to achieve them. Last, but not least, you believe that by working together we will achieve greater things than by working alone. At Kry/Livi, we care about each other and the world around us.

This includes, but is not limited to; creating a diverse, sustainable, and inclusive workplace for all our staff! Headquartered in Stockholm and backed by Europe and North America’s leading investors (Index Ventures, Accel Partners, OTPP), this is a chance to be part of a truly multi-national scale-up that is changing how healthcare is accessed and delivered across Europe.

Expect to have fun and learn new things every day!

R&D

As a member of the R&D function, you will join a group of around 250 people working with tech, design, and product. R&D is using the latest technology and data insights to build and ship products far better than anything else in healthcare. We work at a fast pace with the aim to create high-quality,  end-user value every day. You will work within a team small enough for you to play an important role in shaping our way of working and building our teams, but big enough to really make an impact and innovate healthcare. 

OUR CHALLENGE FOR YOU

As a member of the Kry IT team, you will drive the products and services for our IT Service Desk team. You will work with a team of technicians and engineers and help them deliver on the IT Service Desk’s mission:

“We continuously enable Kry / Livi to put the patient first through a complete  and service-oriented IT Experience“

You are expected to gain a deep understanding of our tech stack as well as our company teams strengths and weaknesses in order to prioritise work and make informed decisions. 

  • Plan large projects by mapping out expected value, cost and risks through data-driven approaches.
  • Work with our customers to understand their needs and feedback.
  • Involve stakeholders to piece together and manage priorities within the company. 
  • Work with teams through the empowering leadership behaviors of collaboration, context giving, and feedback.
  • Manage cross-departmental IT projects.
  • Provide product and service strategy with agile practices using workshops and brainstorming sessions.

YOUR PROFILE & SKILLS

  • Diverse experience from managing IT Support organizations, driving related initiatives & projects and preferably experience from scale-up companies in combination with other experiences. 
  • Previous experience within IT Support and or Customer Support
  • Great communication and presentation skills with the ability to speak fluently to engineers, business colleagues and healthcare professionals/clinicians.
  • Knowledge about ITSM (IT Service Management) and an ability to apply agile way of workings. 

It is not essential to have all these skills, but an aptitude and willingness to develop those you don’t know is key.

Join us and shape your future as well as ours!

If you think you’re up to the challenge, come and help us to grow, innovate and develop!

A diverse workforce is an absolute necessity for anyone with a vision like ours: to provide great healthcare for everyone. Therefore we celebrate differences and are committed to creating an inclusive environment where all employees can truly belong and thrive. 

Work where it fits you

By empowering and trusting our people, we can offer a workplace that is best suited for each person’s individual situation. This means you can choose between one of our beautiful offices as your primary base or delivering your work from the comfort of your own home, allowing you to be based where it works best for you!

We continue to offer dynamic places to work while investing in tools and technology to empower our employees, wherever they are. In the end, it’s the impact you make that matters, not your working location.

About Kry/Livi

Kry/Livi is the European leader in digital healthcare, allowing patients to see a doctor, nurse, or psychologist online within minutes. We also combine digital with physical care, transforming how millions of patients access healthcare. 

Our vision is to provide great healthcare for everyone. That’s why we’re on a mission to make healthcare more accessible. We’ve already come a long way by creating the world’s leading healthcare platform that made seamless health journeys between digital and physical appointments a reality. By creating an ecosystem of tools and providers, our platform will be the go-to place for any health-related issues.

Headquartered in Stockholm, Kry/Livi’s 1000+ employees and 6000+ clinicians are committed to improving the world’s health through innovation, one patient at a time. In Sweden, Norway, and Germany we are called Kry. In the UK and France, we operate under the name Livi.

Submissions and Questions

Please submit your application by including your CV, LinkedIn, GitHub, or Portfolio (where applicable). Only applications in English will be accepted. No submission will be accepted via email, nor when the job posting has become inactive. All applications must go via the careers site or an official Kry / Livi job post.

If you have any questions regarding jobs or our recruitment process, please read our FAQ. Please note that we do not accept any email applications due to GDPR.

#LI-JH1

#itservicemanagement

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

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