Junior Customer Support Agent (m/w/d)

An essential link in the chain that gives our patients and clinicians the best possible experience when in contact with Kry.
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Join us in building the leading healthcare company in Europe! Kry is a digital healthcare service enabling patients to meet and seek advice from healthcare professionals digitally. Backed by some of the most renowned investors, we’re on a mission to build better and more accessible healthcare - regardless of location. Our headquarters are located in Stockholm, and we’re rapidly growing internationally with offices in the UK, Norway, France, and Germany.

We’re now looking for a Junior Customer Support Agent who will report directly to the Customer Success Manager and become a core member of the German Support team. Earliest starting date is CW 33.

 

What you’ll do

  • Responsible for contact with patients that have non-medical questions and/or problems before or after their meeting
  • Be the first point of contact for our clinicians and make sure questions will get resolved quickly
  • Handle requests via different channels such as mail, phone or chat
  • Administrative tasks within the framework of the patient and clinician journeys
  • Participate in workshops and operational invites that involve the support work
  • Support operational initiatives

 

What you'll bring

  • Fluent (B2) in German and English, both written and spoken
  • Service-minded people-person with great social skills
  • Team player that works structured and independently
  • You are patient, can listen actively and communicate effectively
  • Ability to analyze and solve problems
  • Can adapt quickly to new working conditions or requirements
  • Understanding of the healthcare sector is a plus, interest in the healthcare sector is essential
  • Experienced in using customer service software (e.g. Zendesk) and other relevant tools is a plus
  • Flexibility in terms of working days and shifts
  • Residence in Germany, Sweden, Norway, United Kingdom, France, Romania, Poland, Finland or Ireland


 

What we offer

  • An opportunity to drive the evolution and growth of our German product and market.
  • The chance to be a part of the journey of building the future of healthcare
  • Amazing, friendly, smart colleagues from all over the world
  • The opportunity to grow and learn from knowledgeable co-workers and cross-collaboration across departments
  • As a team, committing to goals, sharing both success and failures and always iterating our best practices
  • Work how much it suits you: full-time or part-time (min. 30 hours per week)
  • Work where working makes sense to you: Distributed Way of Working
  • Check out our Benefits & Perks

 

At Kry we celebrate differences and are committed to creating an inclusive environment where all employees can truly belong and thrive. Our mission is to provide great healthcare for everyone and in order to achieve this, we believe a diverse workforce is an absolute necessity.

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We offer a unique opportunity to gain a broad and deep understanding of the inner working at Europe’s leading digital healthcare provider. We value grit and a can-do attitude; there is a long and challenging journey ahead of us. You are brave enough to set high goals and then work passionately to achieve them. Last, but not least, we think you believe in that by working together we will achieve greater things than by working alone. At Kry we care about each other and the world around us. Expect to have fun and learn new things every day!

 

If you have any questions regarding jobs or our recruitment process, please read our FAQ or contact us on jobs@kry.se. Please note that we do not accept any email applications due to GDPR. 

Additional information

  • Remote status

    Flexible remote

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!

Kry

We’re on a mission to build better and more accessible healthcare

 

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