Clinic Operations Support

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Kry is a digital healthcare service enabling patients to meet and seek advice from healthcare professionals online. We’re on a mission to build better and more accessible healthcare by providing digital and seamless digi-physical services that gives patients the best possible health care experience, regardless of location.

Be a on-the-ground support for the head of clinic and staff, by a) identifying and solving operational issues at the clinics, b) supporting in the implementing of the digi-physical model, as well as c) provide Krys centralized functions with a feedback loop and advice on how processes and service needs to be developed

Key Responsibilities:

  • Act as a boots-on-the-ground support to the Head of clinics (probably 2-5 clinics) regarding questions and challenges around the digi-physical model and running operations (support on both operational and strategic questions)
    Note: will require spending a lot of time at the clinics, building strong relationship to the Head of Clinic and staff
  • Ensure that the staff at the clinic are working according to Kry’s digi-physical vision (standardized ways of working)
  • Acts as an ambassador for Kry values and the digi-physical vision
  • Identify challenges in different processes at the clinic and suggest solutions to the rest of the organization to ensure a unified way of working. This includes finding and aligning on ownership for different tasks both at the clinic and at Kry HQ / Centralised functions
  • Ensure staff can work in Kry’s and the region’s systems on site, and if not make sure that processes for access are in place and report back if not working and solve potential challenges
  • Ensure local routines and new processes are documented and can be found for relevant stakeholders at the clinic and at Kry HQ
  • Collect feedback on newly implemented processes and ways of working and report back to relevant stakeholders and suggest improvements if needed
  • Review ways of working and suggest improvement initiatives both on a unit by unit level and across units (quantify impact). Also, coordinate with relevant stakeholders incl. Kry Academy to ensure proper trainings / onbordings are in place. 
  • Follow-up on ways of working to ensure they have been implemented
  • Support in workstreams connected to the integration of acquired clinics
  • When opening a new clinic in the Region, support the Regional Director / Head of Clinic in deployment (“driftsättning”)

Skills, Traits & Competencies:

  • Strong understanding of Krys digi-physical model and ways of working, including knowledge about Kry systems
  • Problem-solver and a can-do-attitude
  • Strong in stakeholder management, both at the clinics and Kry HQ 
  •  Strong people skills
  • Strong project management skills

At Kry we celebrate differences and are committed to creating an inclusive environment where all employees can truly belong and thrive. Our mission is to provide great healthcare for everyone and in order to achieve this, we believe a diverse workforce is an absolute necessity.

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We offer a unique opportunity to gain a broad and deep understanding of the inner working at Europe’s leading digital healthcare provider. We value grit and a can-do attitude; there is a long and challenging journey ahead of us. You are brave enough to set high goals and then work passionately to achieve them. Last, but not least, we think you believe in that by working together we will achieve greater things than by working alone. At Kry we care about each other and the world around us. Expect to have fun and learn new things every day!

Please submit your application by including your CV, LinkedIn, GitHub or Portfolio.

If you have any questions regarding jobs or our recruitment process, please read our FAQ or contact us on jobs@kry.se. Please note that we do not accept any email applications due to GDPR.  

Or, know someone who would be a perfect fit? Let them know!

Kry

We’re on a mission to build better and more accessible healthcare

 

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